ONLINE STORES
Need help?
Our online store support team is available Monday through Friday from 8am to 5pm Central Standard Time
Phone: 1-844-654-6876 (Toll Free)
Email: myvetstoreonline@midwestvet.net
Credit and Debit Card Authorizations and Charges
You can shop at MyVetStore and MyEquineStore with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.Credit or debit card authorizations are created at the time an order is placed and again if and when the order splits for fulfillment at one or more shipping locations. Authorizations may exceed the total order amount.Your veterinarian and MyVetStoreOnline/MyEquineStore are not responsible for fees incurred due to such authorizations. The authorization window is dependent on the policies of your card's issuing bank, which may hold funds for up to 14 business days after billing or cancellation of your order. Charges to credit or debit cards are applied when the order is invoiced and shipped.
Order Processing and Shipping Times
All MyVetStoreOnline orders require the approval of your veterinarian before they are processed and shipped. Please allow up to 48 hours for this approval to be completed. This may impact the delivery of your order within our estimated delivery time. Orders may split during the fulfillment process. This may result in multiple shipments to the customer from one or more shipping locations. Veterinarian approved Expedited orders that are received before 3:00 p.m. Central Time, Monday - Friday, are generally processed and shipped the same day. Cooler items are not shipped on Fridays. Veterinarian approved Ground orders, including products that are processed and shipped by Purina and Royal Canin, are prioritized for processing and shipping so that they will be delivered within an estimated delivery time of 3-7 business days. MyVetStoreOnline/MyEquineStore currently ships Monday - Friday to all states except Alaska and Hawaii. MyVetStoreOnline/MyEquineStore utilizes UPS and FedEx for Expedited and Ground shipping. Orders that are shipped directly from Purina and Royal Canin also ship via UPS and FedEx.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
Promotion Rules and Restrictions
Promotions include but are not limited to instant rebate coupons and or free/discounted products. By purchasing items that are on promotion, the customer agrees to allow their name, address, pet’s name and product purchased information to be shared with the manufacturer/vendor providing the instant rebate and or free/discounted product. In addition, the customer agrees that the coupon amount on the instant rebate voids any other attempt to collect on the coupon.
Refund Policy
All payments are final and no refunds will be processed. If you have any issues/concerns contact Jessie Jansen 920-754-4307 option 1 (Office Manager)
Returns
Products purchased from Veterinary Associates through MyVetStoreOnline or MyEquineStore are subject to our clinic's specific return/exchange policies. Please contact Jessie Jansen at Veterinary Associates within 30 days of purchase.
When requesting a product return/exchange, please include the following information.
The MyVetStoreOnline/MyEquineStore policies are subject to change at any time without notification.
Our online store support team is available Monday through Friday from 8am to 5pm Central Standard Time
Phone: 1-844-654-6876 (Toll Free)
Email: myvetstoreonline@midwestvet.net
Credit and Debit Card Authorizations and Charges
You can shop at MyVetStore and MyEquineStore with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.Credit or debit card authorizations are created at the time an order is placed and again if and when the order splits for fulfillment at one or more shipping locations. Authorizations may exceed the total order amount.Your veterinarian and MyVetStoreOnline/MyEquineStore are not responsible for fees incurred due to such authorizations. The authorization window is dependent on the policies of your card's issuing bank, which may hold funds for up to 14 business days after billing or cancellation of your order. Charges to credit or debit cards are applied when the order is invoiced and shipped.
Order Processing and Shipping Times
All MyVetStoreOnline orders require the approval of your veterinarian before they are processed and shipped. Please allow up to 48 hours for this approval to be completed. This may impact the delivery of your order within our estimated delivery time. Orders may split during the fulfillment process. This may result in multiple shipments to the customer from one or more shipping locations. Veterinarian approved Expedited orders that are received before 3:00 p.m. Central Time, Monday - Friday, are generally processed and shipped the same day. Cooler items are not shipped on Fridays. Veterinarian approved Ground orders, including products that are processed and shipped by Purina and Royal Canin, are prioritized for processing and shipping so that they will be delivered within an estimated delivery time of 3-7 business days. MyVetStoreOnline/MyEquineStore currently ships Monday - Friday to all states except Alaska and Hawaii. MyVetStoreOnline/MyEquineStore utilizes UPS and FedEx for Expedited and Ground shipping. Orders that are shipped directly from Purina and Royal Canin also ship via UPS and FedEx.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Promotion Rules and Restrictions
Promotions include but are not limited to instant rebate coupons and or free/discounted products. By purchasing items that are on promotion, the customer agrees to allow their name, address, pet’s name and product purchased information to be shared with the manufacturer/vendor providing the instant rebate and or free/discounted product. In addition, the customer agrees that the coupon amount on the instant rebate voids any other attempt to collect on the coupon.
Refund Policy
All payments are final and no refunds will be processed. If you have any issues/concerns contact Jessie Jansen 920-754-4307 option 1 (Office Manager)
Returns
Products purchased from Veterinary Associates through MyVetStoreOnline or MyEquineStore are subject to our clinic's specific return/exchange policies. Please contact Jessie Jansen at Veterinary Associates within 30 days of purchase.
When requesting a product return/exchange, please include the following information.
- Item name(s)
- The quantity of the item(s) to be returned, refunded or credited
- The reason for your return and or refund request
- The MyVetStoreOnline/MyEquineStore invoice number
- The date of your purchase
The MyVetStoreOnline/MyEquineStore policies are subject to change at any time without notification.
